Privacy Policy

Who We Are

PHITO Carnivores is a Belgian company specializing in carnivorous plants.

Company: PHITO
VAT: BE 0744.504.890
Email: info@phito.be

What Data We Collect

We collect the following personal data: • Account information: name, email address, password (encrypted) • Billing and shipping addresses • Order history and preferences • Payment information (processed securely by Stripe) • Technical data: IP address, browser type, language preferences

Why We Collect Your Data

We process your data based on: • Contract performance: to fulfill your orders and provide customer service • Legal obligations: for tax and accounting requirements • Legitimate interests: to improve our services and prevent fraud • Consent: for marketing communications (optional)

How Long We Keep Your Data

We retain your data for: • Account data: as long as your account is active • Order data: 10 years (legal requirement for tax purposes) • Marketing data: until you withdraw consent

Who We Share Your Data With

We share your data with: • Stripe: for secure payment processing • Packlink/DPD: for shipping and delivery • Email service providers: for order notifications All our partners are GDPR-compliant and process data only as necessary.

Your Rights

Under GDPR, you have the right to: • Access your personal data • Correct inaccurate data • Delete your data ("right to be forgotten") • Export your data (data portability) • Object to processing • Withdraw consent at any time

To exercise these rights, contact us at: info@phito.be

Cookies

We use cookies for: • Essential cookies: to remember your cart and login session • Preference cookies: to remember your language choice We do not use tracking or advertising cookies.

Contact Us

For privacy-related questions or to exercise your rights:

Email: info@phito.be

You also have the right to lodge a complaint with the Belgian Data Protection Authority (www.dataprotectionauthority.be).